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Problem: You try to open Firefox and instead get the following error message: "Firefox is already running but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system" (View Solution)
Operating System: Windows XP Home/Professional/Vista
Program: Firefox
Solution:
There is no need to restart your system. Follow these steps to stop the Firefox process:
1- Press CTRL-ALT-DEL
2- Click the Processes tab on the Windows Task Manager Screen.
3- Find the “Firefox.exe” entry on the list and click on it.
4- Click the “End Process” button located on the bottom of the screen.
5- Close the Windows Task Manager Screen.
6- You may have more than one instance. If that is the case repeat the process from step 3.
7- Re-launch Firefox

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